Client services and policies
Cancellations: You must cancel your class 12 hours in advance or you will be deducted that class from the total number of classes available to you on your account. Switching your time slots within the 12-hour notice time period will also result in a further class being deducted from the total number of classes available to you on your account. You may cancel a class through our online system.
Reservations: You must be physically present at the Studio 5 minutes prior to the start of your scheduled class or your class may be given to a waitlisted client.
Personal Belongings: You agree that Soultrain is in no way responsible for the safekeeping of your personal belongings while you are present in the Studio. You assume all risk of loss for any of your personal belongings.
Soultrain Etiquette (Studio Rules and Regulations)
To preserve the kingdom of Soultrain, we have a few simple requests:
(a) Text & chat; No cell phones are to be used or checked once our training session kicks-off. Group shots and selfies are encourage at the end of your hit-out.
(b) Hygiene; We train as a team so we can feel each other’s energy. That being said your teammate do not want to feed off your odour. Deodorant, clean training apparel and a towel are a must.
(c) Be a neat freak; If you’re strong enough to lift weights, then you’re strong enough to put your weights away.
(d) Kindness is cool; Motivate, support and respect your team mates. The more love you give, the more you’ll receive.
(e) Out perform yourself; Life begins at the end of your comfort zone. Every training session is an opportunity to get comfortable with being uncomfortable, and take yourself to a new level.
(f) You agree to wear appropriate dress while training with us including fully enclosed sports shoes and non-offensive clothing.
This Site is intended solely for users who are 16 years of age or older. Any registration by, use of or access to the Site by anyone under 16 is unauthorised, unlicensed and in violation of these Terms. By using our Services or the Site, you represent and warrant that you are 16 or older and that you agree to abide by all of these Terms. Minors between the ages of 16 and 18 may register on our website however must be accompanied by their registered parent or guardian upon their first visit to any Studio.
The content on the Site, including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like (“Content”) and the trademarks, service marks and logos contained therein (“Marks”), are owned by or licensed to us, subject to copyright and other intellectual property rights under law. Content on the Site may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. We reserve all rights not expressly granted in and to the Site and the Content.
You acknowledge that Soultrain charges fees for the Services, and we reserve the right to change our fees from time to time at our discretion. If we terminate your Agreement because you have breached these Terms of Service, you may not be entitled to a refund of any unused portion of any fees paid.
We may use third parties to assist us to provide our Services to you including payment processing and client registrations. These third parties may have access to certain personal information required to perform their function, for example completing a client registration. They cannot use
Limitation of Liability
We guarantee that our recreational services are: provided with due care and skill; fit for any purpose you have told us you are using the services for or for a result which you have told us you wish to achieve; and supplied within a reasonable time.
However, under certain law, we may ask you to agree that these conditions do not apply to you. If you sign this Agreement, you will be agreeing that your rights to sue us are excluded, restricted or modified as set out in these terms and conditions. This applies if you are injured (including injury that results in death) because the services were not rendered with due care and skill, or they were not reasonably fit for their purpose. This does not apply if your death or injury is due to our gross negligence.
To the maximum extent permitted by law, no warranty or representation is made about the Site or the content provided throughout, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.
To the maximum extent permitted by law, Soultrain and their officers, employees, consultants, contractors or agents will not be liable for any loss howsoever arising in connection with the use of this Site or these Terms of Service, including, without limitation, any changes to the Terms or changes to the Site.
Term and Termination
These Terms and any variation to them shall remain in full force and effect while you use the Services or the Site. You may terminate this Agreement at any time, for any reason, by contacting your Soultrain Studio directly via phone. We may terminate this Agreement immediately at any time, with or without notice and with or without cause. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, limitations of liability and intellectual property.
We reserve the right to cease operating the Site at any time without notice.
If any term or condition of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining Terms of Service, which shall remain in full force and effect. No waiver of any term of these Terms of Service shall be deemed a further or continuing waiver of such term or any other term, and Soultrain’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
The laws of Australia in which your home Studio is located govern these Terms and you submit to the exclusive jurisdiction of the courts of Australia.